top of page

WEB ACCESSIBILITY

The Duval House is dedicated to offering a website that is accessible to the largest possible audience. We are always working to increase the accessibility and usability of our website in our best efforts to follow many of the available standards and guidelines. Our website endeavors to conform to ADA requirements for people with disabilities. In accordance with available standards and guidelines, our website will be more accessible to impaired users as they navigate and interact with our website.

​

Measures taken to support accessibility:

  • Include accessibility as part of our mission statement.

  • Include accessibility throughout our internal policies.

  • Appoint an accessibility officer and/or ombudsperson.

  • Provide continual accessibility training for our staff.

  • Assign clear accessibility targets and responsibilities.

  • Employ formal accessibility quality assurance methods.

​

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Duval House Website is partially conformant with WCAG 2.1 level A. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

​

​Browser Compatibility and Assistive Technology

The Duval House Website is designed to be compatible with assistive technologies in the latest version of the following browsers: Microsoft Internet Explorer and Edge, Google Chrome, Safari, and Mozilla Firefox.

​

Technical specifications

Accessibility of The Duval House Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer. These technologies are relied upon for conformance with the accessibility standards used:

​

  • HTML

  • CSS

  • JavaScript

  • PHP

​

Limitations and Alternatives

Despite our best efforts to ensure accessibility of The Duval House Website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

​

  • Linked image missing alternative text

  • Missing alternative text

  • Redundant alternative text

  • Missing form label

  • Document language missing

  • Redundant link

  • Noscript element

  • Suspicious link text

  • Skipped heading level

  • Underlined text

​

Feedback

We welcome your feedback on the accessibility of The Duval House Website. Please let us know if you encounter any accessibility barriers on The Duval House Website:

​

​

We try to respond to feedback within 24 hours. Over weekends, vacations, and holidays, there may be a longer response time.

garden house - inverted.png

© 2023 by The Garden House

Tel.1: 305-296-5368

Tel.2: 305-294-1666

INFORMATION

329 Elizabeth Street

Key West, FL 33040

frontdesk@the-garden-house.com

  • CHECK-IN & DEPARTURE
    Check-in is at 4:00 PM. Check-out is at 11:00 AM
  • INTERNET
    Wi-Fi access is freely available throughout the property.
  • GUEST POLICY
    The Garden House is an adults only property and all guests must be at least 21 years old. Guests must be at least 21 years old to make a reservation and check-in.
  • PARKING
    Limited daily parking is available and is distributed on a first come, first served basis. The cost is $30 per night per vehicle before tax, subject to availability.
  • SMOKING
    All rooms are non-smoking. Smoking is allowed in designated outside areas. A $500 cleaning fee will be charged if smoking occurs in room.
  • RATES
    All rates based on single or double occupancy. Maximum occupancy for all rooms is two guests.
  • MINIMUM STAYS
    Minimum stays may be required for general reservations. During Holidays and Special Events, minimum stays and a two night deposit are required. A fifty percent deposit and a 5 night minimum is required for Fantasy Fest and New Year’s. Rates, minimums and deposits are subject to change without notice, always call 305-294-1666 for most updated information.
  • DEPOSITS
    "Advance Purchase" promotions and third party reservations such as Expedia, Booking.com, etc., are paid in full at the time of booking and are non-cancellable/non-refundable/non-transferable. Fantasy Fest reservations require a 50% deposit and are non-cancellable/non-refundable/non-transferable after July 31. Please contact us for more information regarding deposits required for stays.
  • CANCELLATION
    Security guarantee funds for any/all cancellations made within 14 days of your scheduled arrival are nonrefundable. For all other cancellations, made up to 14 days PRIOR to your scheduled arrival, excluding Holidays and Special Events, please contact us directly to receive a refund of your Security Guarantee less a $50 cancellation fee. Hurricane Season Cancellation Policy, effective June 1-November 30: We do not refund for inclement weather or other circumstances beyond our control. If an evacuation order is placed within 24 hours of your arrival date or during your visit, you will receive a voucher for a future stay equal to the unused portion, redeemable between June 1 and November 30 of the following year, excluding holidays and special events. If no evacuation order is in effect, but you choose not to use your reservation, our standard cancellation policy applies. No refunds for early departures once a guest has checked into the guesthouse. Special terms and restrictions may apply.
  • PETS
    Dogs up to 40 lbs are welcome guests at the Garden house. There is a nightly fee of $50 for the first dog and $25 for each additional dog. All pets must be leashed, housebroken, people-friendly, non-aggressive, and quiet.
  • TRAVEL INSURANCE
    We cannot be responsible for events affecting guests' reservations outside of our control. We strongly encourage the purchase of Travel Insurance to protect your vacation investment! It covers you for a multitude of unforeseen travel difficulties (health and family issues, etc.), as well as weather-related events. Two good sources are: www.Squaremouth.com and www.Insuremytrip.com.

STAY CONNECTED​

  • Garden House Facebook
  • Garden House Instagram
  • Garden House Twitter
bottom of page